Workforce Challenges = Focus on Who
“Those who build great organizations make sure they have the right people on the bus, the wrong people off the bus, and the right people in the key seats before they figure out where to drive the bus. They always think first about “who” and then about what.
Jim Collins in Good to Great
Jim Collins hit the nail on the head. Who you hire onto your team is the key to greatness. Companies and organizations can only reach their goals if they hire, retain and grow Top Performers. Workforce challenges are numerous, but you can start identifying your most pressing issues by answering the following questions.
- Have you hired a sales rep who turned out to be all talk but couldn’t close enough business?
- Has the turnover in your customer service and support positions negatively impacted your customer’s confidence in you and caused some to consider your competitors?
- Do you struggle with the dynamics of a workforce that consists of Millennials, Gen Xers, Baby Boomers & Traditionalists?
- Are your employees fully engaged when they show up for work?
- How can you address the problems of turnover, absenteeism and/or cost of theft?
- Do you know what makes your “A Team” employees perform at a high level and how can you find more employees like them?
- How can I help my supervisors and managers understand and motivate their direct reports?
- How can we improve our teamwork that is affecting our project delays?
- How can we help our leaders and managers develop into even more effective leaders?
- How deep is my bench? Do I have employees who show potential to take on management positions as we encounter expected and unexpected departures?